PRIVACY STATEMENT
Privacy Policy
We value
the trust you place in us and recognize the importance of secure transactions
and information privacy. This Privacy Policy describes how ALKA AYURVEDIC
PHARMCY and its affiliates (collectively “ALKA
AYURVEDIC PHARMCY, we, our, us”) collect, use, share or otherwise process your
personal information through ALKA AYURVEDIC PHARMCY website www.alkapharmacy.com, its mobile
application, and m-site (hereinafter referred to as the “Platform”).
By
visiting the Platform, providing your information or availing our
product/service, you expressly agree to be bound by the terms and conditions of
this Privacy Policy, the Terms of Use and
the applicable service/product terms and conditions. If you do not agree,
please do not access or use our Platform.
ALKA AYURVEDIC PHARMACY Wellness
Private Limited ("ALKA AYURVEDIC PHARMACY ") is the owner, author and
publisher of the internet resource www.alkapharmacy.com and the mobile
application 'ALKA AYURVEDIC PHARMACY ' (together, "Website"). ALKA
AYURVEDIC PHARMACY owns and operates the
services provided through the Website.
ALKA AYURVEDIC PHARMACY is
committed to Your privacy. This privacy policy ("Privacy Policy")
applies to the collection, use, storage, processing, disclosure and transfer of
Your Information (defined below) when You use the Website and/or the Services.
These Terms and the Privacy Policy together constitute a legal agreement
("Agreement") between you and ALKA AYURVEDIC PHARMACY in connection with your visit to the Website
and your use of the Services (as defined below).
The Agreement applies to you whether
you are -
- A
medical practitioner or health care provider (whether an individual
professional or an organization) or similar institution wishing to be
listed, or already listed, on the Website, including designated,
authorized associates of such practitioners or institutions ("Practitioner(s)",
"you" or "User"); or
- II.
A patient, his/her representatives or affiliates, searching for
Practitioners through the Website ("End-User", "you"
or "User"); or
- III.
Otherwise a user of the Website ("you" or "User").
The Services may change from time to time, at the sole discretion of ALKA
AYURVEDIC PHARMACY , and the Agreement will apply to your visit to and your use
of the Website to avail the Service, as well as to all information provided by
you on the Website at any given point in time. By downloading or accessing the
Website to use the Services, you irrevocably accept all the conditions
stipulated in this Agreement, the terms & Conditions , return & refund
policy , as available on the Website, and agree to abide by them. This Agreement
supersedes all previous oral and written terms and conditions (if any)
communicated to you relating to your use of the Website to avail the Services.
By availing any Service, you signify your acceptance of the terms of this
Agreement.
We reserve the right to modify or terminate any portion of the Agreement
for any reason and at any time, and such modifications shall be informed to you
in writing You should read the Agreement at regular intervals. Your use of the
Website following any such modification constitutes your agreement to follow
and be bound by the Agreement so modified.
You acknowledge that you will be bound by this Agreement for availing
any of the Services offered by us. If you do not agree with any part of the
Agreement, please do not use the Website or avail any Services.
Your access to use of the Website and the Services will be solely at the
discretion of ALKA AYURVEDIC PHARMACY .
The Agreement is published in
compliance of, and is governed by the provisions of Indian law, including but
not limited to:
- The
Indian Contract Act, 1872,
- ii.
the (Indian) Information Technology Act, 2000, and
- iii.
the rules, regulations, guidelines and clarifications framed there under,
including the (Indian) Information Technology (Reasonable Security
Practices and Procedures and Sensitive Personal Information) Rules, 2011
(the "SPI Rules"), and the (Indian) Information
Technology (Intermediaries Guidelines) Rules, 2011 (the "IG
Rules").
You must be 18 years of age or older to register, use the Services, or
visit or use the Website in any manner.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase
something from our store, as part of the buying and selling process, we collect
the personal information you give us such as your name, address and email
address.
When you browse our
store, we also automatically receive your computer’s internet protocol (IP)
address in order to provide us with information that helps us learn about your
browser and operating system.
Email marketing: With
your permission, we may send you emails about our store, new products and other
updates.
SECTION 2 - CONSENT
How do you get my
consent?
When you provide us with
personal information to complete a transaction, verify your credit card, place
an order, arrange for a delivery or return a purchase, we imply that you
consent to our collecting it and using it for that specific reason only.
If we ask for your
personal information for a secondary reason, like marketing, we will either ask
you directly for your expressed consent, or provide you with an opportunity to
say no.
How do I withdraw my
consent?
If after you opt-in, you
change your mind, you may withdraw your consent for us to contact you, for the
continued collection, use or disclosure of your information, at anytime, by
contacting us at 97/4, NIDC, LAMBHA,AHMEDABAD-IND, 382405.
SECTION 3 - DISCLOSURE
We may disclose your
personal information if we are required by law to do so or if you violate our
Terms of Service.
SECTION 4 - THIRD-PARTY SERVICES
In general, the third-party
providers used by us will only collect, use and disclose your information to
the extent necessary to allow them to perform the services they provide to us.
However, certain
third-party service providers, such as payment gateways and other payment
transaction processors, have their own privacy policies in respect to the
information we are required to provide to them for your purchase-related
transactions.
For these providers, we
recommend that you read their privacy policies so you can understand the manner
in which your personal information will be handled by these providers.
In particular, remember
that certain providers may be located in or have facilities that are located in
a different jurisdiction than either you or us. So if you elect to proceed with
a transaction that involves the services of a third-party service provider,
then your information may become subject to the laws of the jurisdiction(s) in
which that service provider or its facilities are located.
Once you leave our
store’s website or are redirected to a third-party website or application, you
are no longer governed by this Privacy Policy or our website’s Terms of
Service.
Links : When you click
on links on our store, they may direct you away from our site. We are not
responsible for the privacy practices of other sites and encourage you to read
their privacy statements.
SECTION 5 - SECURITY
To protect your personal
information, we take reasonable precautions and follow industry best practices
to make sure it is not inappropriately lost, misused, accessed, disclosed,
altered or destroyed.
If you provide us with
your credit card information, the information is encrypted using secure socket
layer technology (SSL) and stored with a AES-256 encryption. Although no method
of transmission over the Internet or electronic storage is 100% secure, we
follow all PCI-DSS requirements and implement additional generally accepted
industry standards.
SECTION 6 - AGE OF CONSENT
By using this site, you
represent that you are at least the age of majority in your state or province
of residence, or that you are the age of majority in your state or province of
residence and you have given us your consent to allow any of your minor
dependents to use this site.
SECTION 7 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to
modify this privacy policy at any time, so please review it frequently. Changes
and clarifications will take effect immediately upon their posting on the
website. If we make material changes to this policy, we will notify you here
that it has been updated, so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired
or merged with another company, your information may be transferred to the new
owners so that we may continue to sell products to you.
SECTION 8 - SHIPPING POLICY
Courier Partner: Express Bees / Delhivery / india Speed Post
Delivery Time: Usually Delivered in 3 - 7 Working Days.
Free Delivery on all prepaid orders.
Cash on Delivery Apply Courier Charges 120/- per Order
Order Delivers Will Be Made Between 10am-6 Pm Monday-
Saturday. Goods Will Need To Be Signed For Upon Delivery, If You Can Not Be
There To Sign For Your Delivery Please Suggest An Alternative I.E,A, Family
Member, Colleague, Neighbor ,Etc, ALKA AYURVEDIC PHARMACY Take No
Responsibility For Goods Signed By An Alternative Person, ALKA AYURVEDIC
PHARMACY Is Not Responsible For Damage After Delivery. All Claims For Shortages
Or Damages Must Be Reported To Customer Service On The Day Of Delivery,
Shipping And Handling Rates May Vary Based On Product , Packing ,Size, Volume ,Type ,And Other Considerations. The Shipping
And Handling Charges Are Given At The Time Of Check Out And Consumers Will Know
About This Before Making Payments.
When You Place An Order, We Will Estimate Shipping And
Delivery Dates For You Based On The Availability Of Your Items And The Shipping
Options You Choose. Depending On The Shipping Provider You Choose, Shipping
Date Estimates May Appear On The Shipping Quotes Page.
Please Also Note That The Shipping Rate For Many Items We
Sell Are Weight Based, The Weight Of Any Item Can Be Found On Its Details Page,
After Dispatched You Will Received Information Of Shipping Provider And Docket
Number We Use, All Weight Will Be Rounded Up To The Next Full Pound.
SECTION 8 - RETURN POLICY
If You Need To Return On Item, Simply Login To Your Account,
View The Order Using The “Complete Orders” Link Under The My Account Menu And
Click The Return Item(S) Button. Or Mail: [email protected]. We Will
Notify You Via E Mail Of Your Refund Once We Have Received And Processed The
Return Item.
You Should Expect To Received Your Refund Within Four Week
Of Giving Your Package To The Return Shipper, How Ever In Many Cases You Will
Received A Refund More Quickly . This
Item Period Includes The Transits Time For Us To Receive Your Return From The
Shipper (5 To 10 Business Days) , The Time It Take Us To Process Your Return
Once We Receive It (3 To 5 Business
Days) , And The Time It Take Your Bank To Process Our Refund Request (5 To 10
Business Days)
Which Products are not eligible for Returns?
Some Product Not Returnable or exchange like Used medicine, or related to personal care, baby care, food & nutrition, . if external use product like electronics or FMCG Or Clothes, Glasses, not consumable product it will be Returnable.
1. Products Not Eligible for Return- As per terms offered by all the sellers on the Platform, the products shall not be eligible for a return under the following circumstances-
- If the item has been opened, partially used or disfigured. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent;
- If the product has been tampered with;
- If the product packaging and/or packaging box and/or packaging seal has been tampered with. The user is strongly advised to check the package carefully at the time of acceptance of products by the user from the user’s delivery agent and it is emphasized that the user should not accept the order if the package appears to be tampered;
- If it is mentioned on the product detail page that the product is non-returnable;
- Any accessories/freebies supplied with the product are missing;
- If the product does not have serial number / UPC number/ barcode affixed, which was present at the time of acceptance of products by the user from the user’s delivery agent;
- Any damage/defect which is not covered under the manufacturer's warranty;
- The product is without original packing and accessories/freebies;
- If the product is damaged due to misuse;
- Products related to personal care, baby care, food & nutrition, healthcare devices, covid essential products including but not limited to masks and gloves, sexual wellness products including but not limited to condoms, pregnancy/fertility kits, any other products such as but not limited to diapers, health drinks, health supplements, glucometers, glucometer strips/lancets, health monitors, etc. Additionally, we do not take return of certain items such as sexual wellness products, diapers, etc. However, the Company shall accept return if aforementioned products are defective, deficient or spurious or not of the characteristics or features as advertised or if they are delivered late.
2. Additional Note –
3.1 Items marked as "Non-Returnable" on the product detail/Specification page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, ALKA AYURVDIC PHARMACY will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).